THE PRACTICAL DETAILS · UPDATED SEPTEMBER 21, 2026

Shipping & returns

Our first release ships within the United States.

Prices and delivery

Tough cases are $39 and Tough Magnetic cases are $44, in US dollars. Standard US shipping is included. Any applicable tax will be shown before you pay.

Cases are made to order. After payment is confirmed, orders are automatically sent to our production partner. Production is typically estimated at 2–5 business days. Standard shipping then takes an estimated 2–5 business days; Hawaii and Puerto Rico can take 7–12 business days in transit. Weekends and holidays are excluded. These are estimates, not guaranteed arrival dates, and production delays can extend them. Multiple cases may arrive separately.

We email order confirmation and tracking when available. Contact us before ordering if you need a case by a particular date.

Choose the exact phone

Check the full model name in your phone settings, including Pro, Plus, Max or other variants. Your selected model and case style determine what is made. Product photos are product images; colors and artwork placement can vary slightly.

Changes and cancellation

Orders are sent for production automatically, so email us immediately with your order number if you need a change or cancellation. We will check whether it is still possible; changes and cancellations are not guaranteed once production begins. Do not mail a case back without contacting us first.

Damage, defects or the wrong item

Contact us within 30 days of delivery with your order number and clear photos. We will review a replacement or refund for damage, a manufacturing defect, or an item that differs from your confirmed order. Keep the case and packaging while we review the issue. If approved, a refund goes to the original payment method; your payment provider controls when it appears.

Change of mind or wrong model selected

Because cases are made for your order, we do not accept change-of-mind returns or returns because you selected the wrong phone model. This does not restrict rights you may have under applicable law.

Need help?

Email hello@shopformcase.com. Include your order number, but never send card details or account passwords.